01622 862855

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Dispatch
We will normally despatch your goods the same day if placed before 12am or the following working day from receipt of your order unless any product comprising part of or all of an order requires a lead time. The goods shall be at risk of the Customer as from the time when they are ready for delivery.
Payment
All our goods are offered to you on a payment with order basis and payment is accepted using most Credit Cards. We will only accept your order if it is accompanied by a payment in full including any carriage charges (if applicable).
Value Added Tax (V.A.T.)
All prices on this Web Site are exclusive of Value Added Tax. V.A.T. will be added to all orders at the rate applying at the appropriate tax point. V.A.T. is currently charged at the standard rate of 17.5%. We do not sell any items at zero rated V.A.T.. T-mex Ltd  is a V.A.T. registered company. The V.A.T. number is 725024074.
Delivery
We will deliver to any UK mainland address excluding Highlands for our standard delivery charge. Any orders for delivery outside this will have to be quoted for, please call 01622 862855 or e-mail info@t-mex.com.
In extreme circumstances or postal areas a postage, and packaging surcharge may apply.

Delivery dates are approximate and we shall not in any event be liable to compensate the Customer in damages or otherwise for any non-delivery or late delivery of goods or for any loss consequential or otherwise arising therefrom. Deliveries will be made during normal working hours, excluding bank holidays and weekends. Saturday delivery can be arranged subject to our discretion.

UK MAINLAND DELIVERY CHARGES

Delivery

Service

Options

Order Value  ( £ : p )

 

Under

£ 100:00

 

£ 100:00
to
£ 600:00

 

Over

£ 600:00

2 - 3 Day Service

12.50

15.00

Free

Next Day To 5.30 p.m.

15.00

20.00

25.00

Next Day Pre-Noon

25.00

30.00

35.00

Next Day Pre 9.30 a.m.

40.00

50.00

60.00

Saturday To 5.30 p.m.

40.00

45.00

50.00

Saturday Pre-Noon

45.00

50.00

55.00

Recorded Delivery  < 2 kg

10.00

12.50

N/A


Carriage Charges Are For Priced Items Only
Carriage For Non-UK Destinations   -  Please Ask For Quotation   

Cancellation
If you wish to cancel your order you may do so at any time leading up to the time of dispatch. If you wish to cancel your order you must telephone us and we will confirm whether it is possible.
Under the Distance Selling Regulations you have the right to cancel the contract seven days after the day the goods were delivered, provided the goods are in a re-saleable condition and in the original packaging. You are required to inform us in writing within the seven day cancellation period. The seven day cancellation clause of the Distance Selling Regulations does not apply to special orders and made-to-order products.
Returns & Refunds
We (the Company) agree to meet the obligations set out under the consumer protection laws currently in force, which include: The Sale of goods Act 1979; The Supply of goods and Services Act 1982; The Consumer Credit Act 1974; The Trade Descriptions Act 1968; The Unfair Contract Terms Act 1977 and The 1994 Regulations; The Consumer Protection Act 1987; and The Consumer Protection (Distance Selling) Regulations 2000.

Once your order has been despatched, you may return the goods for a full refund within 7 days of dispatch. All goods must be returned undamaged, unused and in the original packaging. Please note that as soon as the goods are ready for dispatch, you, the Customer, are responsible for the goods. Delivered goods are the Customer’s responsibility, and any loss or damage to the goods shall be at the Customer’s own risk. The cost of any damage caused due to insufficient packaging will be charged to you. This charge will be at least 15% of the purchase value.

Goods ordered as specials from manufacturers (not stock items) cannot be returned for credit under any circumstances. Where the Company fabricates the goods to the Customer’s own specification the Customer will be liable to re-compensate the Company for the cost of such goods if through no fault on the part of the Company the goods are no longer required by the Customer due to incorrect specifications being given by the Customer to the Company or any other cause. If you wish to cancel special or made-to-order products whilst in manufacturing then you must send written notification to this effect, charges will be made for costs incurred up to the time written notification has been received.

For goods which have arrived damaged you will need to contact us within 2 working days of receipt of the order. In the unlikely event you should receive your goods damaged you must ensure that any delivery notes or carrier paperwork has been signed to indicate that the product is damaged. Please ensure you check all quantities delivered against the delivery paperwork and note shortages against the driver’s documentation. We will arrange a replacement item for you when we have received the goods into stock and they have been checked. This does not apply to faults caused by accident, neglect or misuse, for which there will be not refund or exchange.

Incorrectly ordered or unwanted stock items to be returned at the cost of the customer and will incur a 15% restocking charge to cover handling costs.
Responsibility of Loss of Information through use of This Web Site
By accessing this Web Site you agree that, to the extent permitted by law, in no event shall T-mex Ltd be liable for any loss or damage whatsoever and however caused (even if caused by the Company’s negligence) arising out of or in connection with the use of the information or hyperlinks available on this Web Site.
Privacy Policy
All personal information collected is done so lawfully, within the terms of the Data Protection Act 1998.

T-mex Ltd will hold your details on an internal ordering system. Every effort will be made to ensure the security of your details to guard against unauthorised access. T-mex Ltd will only ask for personal information which is necessary for us to provide our service to you. This includes: your name, address, phone number, e-mail address and credit/debit cards details. This information will be used to process your order and payment. We do not hold or store any credit/debit card information from you. You can check the information that we hold about you at any time by logging on to your account. If you find any inaccuracies you can edit them from your account settings.
If you default on payments, we reserve the right to disclose your details to debt collection agencies. We will not e-mail you in the future unless you have expressly given us your consent by signing up to our news letter. We will give you the chance to refuse any marketing e-mails from us in the future.

Cookies are used on this Web Site but only to keep track of the contents of your shopping basket once you have selected an item. All information given at the time of ordering is collected by us for the sole intention of completing your order and information will remain dormant after our contract is complete.